Tech Support includes a range of opportunities. But no matter what position fits your skills, you’ll be responsible for managing on-site delivery of services and support. You’ll solve business systems, networking and applications challenges and work to keep and create satisfied and loyal customers. We need you to align our business and technical solutions and help clarify and meet customer needs.
Wondering what is In-office support? It includes monitoring and responding to email and phone queries to resolve issues with feeds, file format, API, first level data research and ad hoc project support.
The Impact: This is the first line of defense for all enterprise products. It involves monitoring product, validating, notifying clients, addressing client queries and raising improvements as per the procedure. By enthusiastically identifying issues with the product, the Associate will help provide excellent client experience.
What’s In It For You
- It will provide you with an opportunity to speak to global clients and understand their issues. This will hone your partner management and interpersonal skills.
- You will get to liaise with different product teams, development teams, and Platform managers to fix client issues.
- You will be exposed to all of the enterprise products
